Privacy Policy
This privacy policy applies to the Heso app (hereby referred to as “Application”) for mobile devices, created by Neu Ltd. Co. (hereby referred to as “Service Provider”) as a digital wellness service. This service is intended for use “AS IS”.
Information Collection and Use
The Application collects certain information when you download and use it. This includes:
Device Internet Protocol (IP) address
Operating system and device information
App usage statistics, including time spent and pages visited
Email address and user-generated ID
GPS location (with user consent)
Subscription status and transaction records
Microphone and call function access (pending future updates with explicit consent)
The Application may collect and process your location to support:
Encrypted Data
The Service Provider uses encryption to safeguard sensitive user content. The following data is end-to-end encrypted:
Journal content: titles, summaries, and insights
Chat content: all user messages within chat sessions
Long-term memory: personalized AI memory layers built over time
Not encrypted
Chat summaries (temporary data, deleted after user checks)
First messages and push notifications (system-generated)
Quotes and to-do items (AI-generated)
Usernames (stored as user-defined nicknames)
Third-Party Access
Only aggregated, anonymized data is shared with third-party services to support analytics and improvements. Third parties do not receive personally identifiable or encrypted content.
The Application currently integrates with:
Disclosure of User Provided and Automatically Collected Information may occur:
When required by law or legal process
In good faith to protect rights, safety, or investigate fraud
With service providers who operate under confidentiality and data handling agreements
Opt-Out Rights
You may stop data collection by uninstalling the Application at any time. You may also contact us to request data deletion, though some features may be unavailable without core data access.
Data Retention Policy
We retain user data while the Application is actively used and for a reasonable period thereafter. You may request deletion of your personal data by emailing us at hesoapp@gmail.com . We will process your request within a reasonable timeframe.
Children
The Application is not intended for users under the age of 13. We do not knowingly collect data from children. If we become aware that a child under 13 has provided us personal information, we will promptly delete it. If you are a parent or guardian and believe your child has submitted personal data, please contact us.
Security
We take your privacy seriously and implement technical, administrative, and physical safeguards to protect the data we collect. Sensitive content is encrypted end-to-end, and access is restricted internally based on role and necessity.
Changes
We may update this Privacy Policy from time to time. When updates occur, we will reflect the new policy on this page and adjust the effective date accordingly. Continued use of the Application implies acceptance of any changes made.
Your Consent
By using the Application, you consent to the collection, processing, encryption, and handling of your data as outlined in this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or your data, please contact us at: