Last updated : September 11, 2025

Introduction

When you use Picky as a delivery driver, you entrust us with your personal data. We are committed to maintaining your trust by clearly explaining our privacy practices. This policy describes the data we collect, how we use and share it, and your rights regarding this data.

I. Overview

A. Scope

This policy applies when you use the Picky application to make deliveries as a partner driver.

B. Data Controller

Picky SAS, with its head office located at [address], is the data controller for your personal data.

II. Data Collection and Use

A. Data We Collect

Registration and Profile Data: Name, first name, email address, phone number; Bank account information for payments; Profile picture; Copies of identity documents and permits; Information related to your vehicle (if applicable).
Location Data: Real-time geographical position while you are online; Routes taken during deliveries; Time spent in different zones.
Usage Data: Delivery statistics (acceptances, refusals, cancellations); Login and activity hours; Ratings from customers and merchants; Communications with customer support.
Device Data: Device type and operating system version; Picky application version; Battery level and network connectivity.

B. How We Use Your Data

To facilitate deliveries: To offer you relevant delivery opportunities; To calculate optimal routes; To facilitate communication with customers; To process payments for your deliveries.
To improve our services: To analyze platform performance; To identify technical issues; To optimize delivery assignment algorithms; To train our customer support team.
To ensure security: To verify your identity during registration; To prevent and detect fraudulent activities; To resolve delivery-related disputes; To ensure compliance with quality standards.
For our legal obligations: To comply with current regulations; To respond to requests from competent authorities; To maintain required accounting and tax records.

III. Data Sharing

A. With Platform Users

Customers: Your first name and profile picture; Your real-time location during delivery; General ratings of your services.
Merchants: Delivery drivers are not in direct contact with merchants. Purchases are made by the drivers themselves on behalf of customers, without interaction or information sharing with the merchants.

B. With Service Providers

We share some of your data with service providers who help us operate our platform:
Payment and bank verification services
Identity verification services
Hosting and IT maintenance services
Service analysis and improvement tools

C. For Legal Reasons

Picky may share your data if necessary to:
Comply with a legal obligation.
Protect our rights or those of others.
Prevent fraud or security breaches.
Respond to a request from competent authorities.

IV. Data Retention and Deletion

We retain your personal data as long as necessary to:
Provide our services.
Comply with our legal obligations.
Resolve potential disputes.
Enforce our terms of use.
As a general rule, we retain your basic data as long as your account remains active. You can request the deletion of your account at any time via the application or by contacting our customer support.

V. Your Rights and Choices

A. Privacy Settings

The Picky application allows you to manage certain privacy settings, including:
Enabling/disabling precise location sharing.
Notification preferences.
Sharing information in case of an emergency.

B. Rights Regarding Your Data

In accordance with applicable law, you have the following rights:
Right of access to your personal data.
Right to rectification of inaccurate data.
Right to erasure (in certain circumstances).
Right to restriction of processing.
Right to data portability.
Right to object to certain processing.
To exercise these rights, contact us at rights@pickyshop.fr or via the "Privacy" section of the application.

VI. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:
Encryption of sensitive data.
Limited access to personal data.
Continuous monitoring of systems.
Regular training of our staff on best practices.

VII. Changes to This Policy

We may change this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. In the event of a substantial change, we will notify you via the application or by email before it takes effect, and the updated version will be available in the application.

VIII. Contact

For any questions regarding this privacy policy or our personal data practices, you can contact:
Our Data Protection Officer: privacy@pickyshop.fr
Our customer service via the application.