Picky
Join Space
Last updated: August 13, 2025

1. Introduction

At Picky, we place great importance on protecting your personal data and privacy. This policy explains what information we collect, how we use, share, and protect it when you use our mobile application and services. We are committed to processing your data in accordance with the General Data Protection Regulation (GDPR) and applicable French laws.

2. Data Controller

Company name: Xavier VINCENT EI
Address: 20 Rue des Menuts, 33000 Bordeaux

3. Data Collected

When you use our application, we may collect the following data:

3.1 - User-Provided Data

Account information: first name, last name, email address, phone number, password
Delivery address(es)
Payment information (processed by a secure service provider (Stripe); we do not store your banking data)
Preferences and settings

3.2 - Automatically Collected Data

Location data (for navigation and delivery)
Technical information: device model, operating system, application version, IP address
Usage data: actions performed in the application, time spent on each screen

3.3 - Data from Support Interactions

History of exchanges with our customer service

4. Processing Purposes

We use your data to:
Create and manage your user account
Process your orders and deliveries
Facilitate connection with delivery workers
Ensure payment and invoice tracking
Provide customer support
Improve our services and personalize your experience
Comply with our legal obligations and fight fraud

5. Legal Basis for Processing

We process your data:
Based on your consent (e.g., real-time location)
For contract execution (e.g., processing and delivering your order)
To comply with our legal obligations
For our legitimate interest (service improvement, abuse prevention)

6. Data Sharing

We may share your data with:
Delivery workers (name, delivery address, order details)
Technical service providers (hosting, secure payment, messaging)
Legal authorities if required by law
We never sell your data to third parties.

7. Retention Period

Account data: retained as long as your account is active
Order data: 5 years for accounting and legal reasons
Location data: retained only during order execution

8. Security

We implement technical and organizational security measures to protect your data against unauthorized access, loss, or destruction.

9. Your Rights

In accordance with GDPR, you have the following rights:
Access to your data
Rectification of inaccurate data
Deletion of your data (right to be forgotten)
Opposition to processing
Data portability
To exercise your rights, contact us at: rights@pickyshop.fr
An identity document may be requested for verification.

10. Cookies and Similar Technologies

We use cookies to:
Ensure proper functioning of the application
Analyze usage of our services
You can disable cookies in your device settings, but some features may no longer work properly.

11. Policy Modifications

We may update this policy at any time. The last update date will be indicated at the top of the document. In case of significant changes, we will notify you through an in-app notification.

📌 Contact

For any questions about this policy or your personal data:
Address: 20 Rue des Menuts, 33000 Bordeaux